TANZANIA WOMEN'S BANK PLC
DIRECT SALES AGENTS (DSA)
JOB TITLE: DIRECT SALES AGENTS CDSA)
DEPARTMENT: CONSUMER AND BUSINESS BANKING REPORTS TO: PRODUCT MANAGER - SALARY BACKED LOAN
CONTRACT: ON COMMISSION BASIS
JOB SUMMARY:
Represents the frontline sales and service force in the field acting on
behalf of TWB. The position entirely focused on customer acquisition by
selling of salary backed loans and deposit mobilization
QUALIFICATIONS AND SKILLS REQUIREMENTS:
The applicant must possess both technical and soft skills to obtain this
job. The technical skills should be supported by academic qualification
and experience while the soft skills are based on attitudes and related
competencies.
The candidate must be a holder of Bachelor Degree/Advanced Diploma in
accounting with at least 1 years' experience in credit department
preferably in banking sector or financial institution.
This position requires high levels of faithfulness and integrity. The
candidate should be smart and decisive. She/he must have analy1ical
skills to identify risks and formulate insurance packages for women
group Marketing and Customer Services skills with ability to cross-sale
are also key required skills.
DUTIES AND RESPONSIBILITIES.
• Cross selling of tailored Salary Backed Loan product to women
employees of both public and private institutions by describing product
features, requirements and benefits of Salary Backed
• Loans product to customers.
• Participating in all sales and activations activities as organized by
branches or that are being organized by Salaried Loans product Manager.
• Recruiting, receiving customer application documents, advising on the
amount of loan that one call qualify and preparation of upload sheet for
qualified customer
• Doing market intelligence within industries to establish strategies
and executed by our competitor to service the women segment.
• Preparation of daily sales report for the branch and submit it to
branch manager and SBL sales champion for recording purposes and future
actions.
• Preparing loan applications register for his/her branch and maintain the record for loan tracking purposes.
• Preparing upload sheets and submit it to control and monitoring
officer/supervisor ready for sending to employer to affect them in
Lawson system.
• Receiving and recording all successful and unsuccessful uploads shared by control and monitoring officer from Lawson team.
• Ensuring smooth flow of work and providing high quality personal services to customers.
• Mobilizing and identifying government institutions for business expansion
• Verification of applications forms to the employer, verification of customers' information entered to the system.
• Daily follow up of arrears report and immediately preparation of returns to employers for deductions.
• Cross checking portfolio once the upload is finished to ensure all customers' deductions are passed successful.
• Perform any other duties as may be assigned by the Line Manager,
===============
MANAGER, HUMAN CAPITAL
JOB TITLE: MANAGER, HUMAN CAPITAL
DEPARTMENT: FINANCE AND ADMINISTRATION REPORTS TO.: HEAD OF FINANCE AND ADMINISTRATION
JOB SUMMARY: Responsible for initiating, developing and ensuring the
implementation of appropriate Human Resources and Administration
policies and procedures to ensure that the bank attracts, motivates and
retains the right caliber staff, facilitating the alignment of TWB's
organization, people and culture 1'0 its strategic business plan,
through the provision of services in all aspects of Human Resources
Management.
QUALIFICATIONS AND SKILLS REQUIREMENTS:
The applicant must possess both technical and soft skills to obtain this
job. The technical skills should be supported by academic qualification
and experience while the soft skills are based on attitudes and related
competencies.
The candidate must be a holder of Bachelor Degree in Human Resources
Management /Public Administration flaw or related subject from a
recognized institution. She/tie must have at least 7 years of experience
of which 5 must be in senior/managerial human resources position.
Soft skills required for this post include highest degree of integrity,
compassion, and well-developed leadership skills. Performance management
and team coaching are also required competence for this job. The
candidate must have proven ability of communication skills.
RESPONSIBILITIES AND DUTIES:
• Develop appropriate human resource/administration policies and procedures and ensure their effective implementation;
• Prepare budget in area of influence, obtain approval and control expenditure within budget;
• Monitor the compensation and benefits trends in the market to ensure
bank's benefits are fair and consistent and advice management
accordingly;
• Prepare recruitment plans, coordinate the recruitment, induction, placement and overall manpower planning for the bank;
• Coordinate the performance management system of the bank and ensure its implementation by all business units;
• Guide management and staff on all matters relating to industrial employee relations;
• Coordinate the capacity building strategies for the bank and monitor bank's training programs;
• Manage the Employee Wellness Program (EWP) including medical programmes of the bank's employees and their dependents;
• Prepare Monthly, Quarterly and Annual Human Resources Reports;
• Review work performance of staff in the directorate including their
development and welfare in line with the bank's policies and objectives;
• Perform any other duties as may be assigned by the Head of Department.
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JOB TITLE: CREDIT ADMINISTRATOR
DEPARTMENT: CREDIT REPORTING TO: HEAD OF CREDIT
JOB SUMMARY:
Responsible for managing and ensuring credit files are kept in order and
secured. The role enhances smooth administration of credit including
updated registry of credit.
QUALIFICATIONS AND SKILLS REQUIREMENTS:
The applicant must possess both technical and soft skills to obtain this
job. The technical skills should be supported by academic qualification
and experience while the soft skills are based on attitudes and related
competencies.
The candidate must be a holder of Bachelor Degree/Advanced Diploma in
accounting with at least 3 years' experience in credit department
preferably in banking sector or financial institution. She/he must have
proven knowledge of Banker's Realm Accounting System.
Skills required for this post include computer software skills in
particular Microsoft Office Excel, ability to learn new software for
data management, and capacity to carry out multiple tasks
simultaneously.
RESPONSIBILITIES AND DUTIES:
• Preparation of bank credit reports and Custodian of all Bank Collaterals;
• Keep and maintain a clean & well-arranged collateral custody room;
• Proper control of the collateral custody room keys;
• Receive & issue securities to authorized persons i.e. clients who have finished the loans (after verifying in the system),
• When the security is needed by management/auditor/branch level for official use;
• Preparation of end-month provision report;
• Register any security issued or received and the reason for such order
in the register book. Make follow up to any security issued out for
official use;
• Crosscheck whether the loan conditions have been fulfilled before disbursement of the loan;
• Confirm the availability of the loan security, and Mortgage of securities;
• Review loan & Guarantee application;
• Perform any relevant duties as may be assigned by the supervisor.
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PRODUCT SPECIALIST; LEASING FINANCING
JOB TITLE: PRODUCT SPECIALIST: LEASING FINANCING
DEPARTMENT: CONSUMER AND BUSINESS BANKING REPORTING TO: PRODUCT MANAGER: ASSET FINANCING
JOB SUMMARY:
As part of women empowerment through industrialization the role will aim
at enabling women in informal sector to access more and better
production machinery and/or equipment to improve turnover and eventually
turnover. For example enable smallholders to acquire irrigation
facilities, agricultural machines and small to medium agro processing
facilities through lease finance for increasing agricultural production.
QUALIFICATIONS AND SKILLS REQUIREMENTS:
The applicant must possess both technical and soft skills to obtain this
job. The technical skills should be supported by academic qualification
and experience while the soft skills are based on attitudes and related
competencies.
The candidate must hold a Bachelor Degree/Advanced Diploma in Finance,
Economics or Property Management. Possession of MBA, ACCA, and other
related Professional Certification will be of an added advantage. She/
he must have at least 2 years working experience in leasing or marketing
of Hire Purchase products and/or other related financial products.
The job requires interpersonal skills, self-motivation and networking
skills. Other skills include research skills, desire to exceed sales
targets through innovation and creative means, and competence in
communication skills both oral and written.
KEY RESPONSIBILITIES AND DUTIES:
• Conduct market research and explore potential machine and equipment to support women in small business;
• Handle leasing administration works of all related leasing matters,
including preparation of offer, leasing agreement and monthly payments;
• Assist Management to handle all leasing, sale & purchase
transactions and scrutinize relevant legal document and familiar with
related procedures;
• Prepare reports, presentations and transaction approval papers;
• Manage and ensure the service and deliverables in compliance with the Bank in-house guidelines and policies.
• Perform any other duties as may be assigned by Product Manager
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CONTROLS AND QUALITY ASSURANCE ANALYST
JOB TITLE: CONTROL AND QUALITY ASSURANCE ANALYST
DEPARTMENT: INNOVATION AND OPERATIONS REPORTING TO: MANAGER, OPERATIONS
JOB SUMMARY: Responsible for ensuring that TWB Credit, Customer and Cash
Operations complies with all applicable legal, regulatory and
operational risk requirements to minimize the risks which may result
from non-compliance to operational policies and procedures.
QUALIFICATIONS AND SKILLS REQUIREMENTS:
The applicant must possess both technical and soft skills to obtain this
job. The technical skills should be supported by academic qualification
and experience while the soft skills are based on attitudes and related
competencies.
The candidate must be a holder of Bachelor Degree in Commerce, Business
Administration, Accounting or equivalent subject from a recognized
institution. She/he must have 2 years of experience as a Risk, Audit or
Internal Control Officer in a Bank or Financial Institution.
Demonstrative experience of branch operations of at least 3 years will
be considered. Of added advantage will be credit monitoring/supervision/
inspection experience in commercial banking. The candidate must possess
competence in risk and control skills, understanding of legislations
relating to Banks and Financial Institutions in Tanzania.
The position requires competence in communication and reporting skills,
interpersonal skills, positive attitude, ownership and accountability,
as well as analytical and problem-solving skills.
RESPONSIBILITIES AND DUTIES:
• Ensure all MB branches and service centers comply with the banks
policies and procedures through surprise visits and also regular testing
and assessments;
• Update and maintain the Branch Operations Risk Registers on a monthly basis, to cover the principal risks;
• Use of internal control checklist(ICC) to assess credit, cash and customer operation effectiveness;
• Work with Branch and Service Center Managers to develop corrective
action items for adverse or improvement findings and agreed target
closure terms and timelines;
• Keep and maintain a tracker-register of all issues captured in the scope of the Branch Operations space and follow up with
• Respective Branch Management to ensure that actions and timelines will
be met. Escalate overdue items to the Head of Operations and IT;
• Compile a risk-control assessment report showing test results, outstanding actions and issues for the Head of Operations and
• IT on quarterly basis and present the content of the report to the operations Committee;
• Checking on compliance of branches to the approved pre- disbursement terms and conditions;
• Identify potentials for credit multi practices that results in booking
ghost loans and general credit fraud at our branches and business
center;
• Perform any other duties as may be assigned by the Manager, Operations.
========
CREDIT OFFICER
JOB TITLE: CREDIT OFFICER
Department: CONSUMER AND BUSINESS BANKING Reporting: SERVICE CENTRE SUPERVISOR
JOB SUMMARY: Responsible for empowering women through business training
and advancement of capital. Focus on recruiting new potential borrowers,
examining loans applications, advising potential borrowers, facilitate
and build Savings Culture and Monitoring Loans Repayments.
QUALIFICATIONS AND SKILLS REQUIREMENTS:
The applicant must possess both technical and soft skills to obtain this
job. The technical skills should be supported by academic qualification
and experience while the soft skills are based on attitudes and related
competencies.
The applicant must hold a Bachelor's Degree/ Advance Diploma in Banking,
Economics, Finance or Accounting. She/he should have 2 to 3 years of
experience in banking sector and/or equivalent financial institution.
Knowledge and experience on microfinance is of an added advantage.
The soft skills are essential for this post. These include proven
compassion and passionate on community and women development agenda,
excellent communication and customer service skills, positive attitude,
ability to listen and independent analysis of individual situations
within a larger context framework.
RESPONSIBILITIES AND DUTIES:
• Meet with business women to determine their needs and recommend the right loan products to help meet their goals;
• Maintain an active knowledge base of the Bank's loan products and services offered and advice clients accordingly;
• Identify and recommend products that meets the customer's needs and the Bank's lending guidelines;
• Utilize professional judgement to determine which potential clients
qualify to borrow per the Bank's Lending Policy and Procedures.
• Appraise client loan applications to ensure compliance;
• Provide technical support and training to borrowing groups or individuals;
• Submit required reports and attend group meetings on daily/ weekly basis;
• Facilitate credit product designing and packaging;
• Identify training needs and supervise loans on a weekly basis following the procedures put in place;
• Delinquent loan management and recovery;
• Attend group/center meetings on daily basis;
• Visit prospective clients' businesses and provide recommendations;
• Perform any other 'duties as may be assigned by the Branch Manager and/or Head of Department.
=========
RECOVERY OFFICER
JOB TITLE: RECOVERY OFFICER
DEPARTMENT: CREDIT MANAGEMENT REPORTING TO: RECOVERY MANAGER
JOB SUMMARY: Responsible for providing leadership in management and administration of credit recovery functions.
QUALIFICATIONS AND SKILLS REQUIRED:
The applicant must possess both technical and soft skills to obtain this
job. The technical skills should be supported by academic qualification
and experience while the soft skills are based on attitudes and related
competencies.
The applicant must be a holder of Bachelor Degree/Advanced Diploma in
Banking, Economics, or Finance Accounting with minimum 3 years of
banking experience in credit administration.
Soft skills required for this job includes communication (oral and
listening) skills, persistence, independent judgment, and ability to
address with multiple cases simultaneously.
RESPONSIBILITIES AND DUTIES:
• Update the list of recovery case/accounts every after quarterly loan
classification or wherever the loan deteriorates. Applies to both list
of classified and charge off loan;
• Review and prepare recovery appraisal reports and recovery strategy reports for every cases on daily basis;
• Oversee the implementation of approved recovery strategies by the Recovery Manager;
• Recover through sale of assets or securities;
• Visit and follow-up defaulters to sensitize, encourage and pursue them to pay their Debts;
• Review and prepare recovery appraisal and recovery strategy for negotiated loans for Management approval;
• Verify fully paid accounts and bid prices and recommend for the
discharge of mortgage securities for fully repaid loan and transfer of
sold properties respectively;
• Follow- up execution of court cases and decrees;
• Manage and control of debt collection agents of the bank, i.e. Valuers, Auctioneers, Debt Collectors;
• Create and maintain a list of sold or foreclosed properties of defaulters of the Bank;
• Perform any other relevant duties as may be assigned by the Recovery Manager.
=======
DIGITAL AND CONSUMER INSIGHT OFFICER
JOB TITLE: DIGITAL AND CONSUMER INSIGHT OFFICER
DEPARTMENT: CONSUMER AND BUSINESS BANKING REPORTING TO: HEAD OF CONSUMER AND BUSINESS BANKING
JOB SUMMARY: Responsible for planning and overseeing the gender based marketing initiatives on products and services.
QUALIFICATIONS AND SKILLS REQUIREMENTS
The applicant must possess both technical and soft skills to obtain this
job. The technical skills should be supported by academic qualification
and experience while the soft skills are based on attitudes and related
competencies.
The candidate must hold a Bachelor Degrees in Business Administration,
Marketing, Graphic Designing or Communications from a recognized
institution. She/he must have minimum of 2 to 3 years of experience in
marketing at a financial institution. Experience in working with digital
media and knowledge of legal web management are of added advantage.
The soft skills required for this job include proven ability to interact
and influence multiple sales channels, excellent communication skills,
passionate about working with community-based projects and flexibility
to work out of non-bank hours as need may arise.
The applicant must show enthusiasm to work for women empowerment and
innovative to use digital space in reaching out women from different
angles and areas in the country.
RESPONSIBILITIES AND DUTIES:
• Organize and attend marketing activities and events to raise the Bank's Brand Awareness;
• Plan advertising and promotional campaigns for products and services on a variety of media (Social, Print, etc.);
• Manage online marketing end communications activities of the Bank's Products and Services;
• Ensure the content across in websites page, Facebook, Instagram is
well-written, and utilized effectively to meet the Banks Marketing
Strategy;
• Prepare Content for the publication of marketing and oversee distribution;
• Conduct market research to identify opportunities by listening,
collect feedback from consumers and provide recommendations forbusiness
growth;
• Ensure the Bank's website pages and digital content (including Video) always is updated and appropriate;
• Market the Bank by creating awareness on the products and services
offered and promote cross selling by tacking all marketing and sales
data, Maintain sales performance statistics and prepare reports for
management usage;
• Oversees the creative development of promotional materials, website
content',' advertisements, and other marketing-related projects; .
• Work closely with various media buyers, advertising agencies,
printers, and other services to help our marketing projects come to
achievement;
• Perform any other relevant duties as may be assigned by the Recovery Manager.
=====
PRODUCT SPECIALIST: SALARIED LOANS
JOB TITLE: PRODUCT SPECIALIST: SALARIED LOANS.
DEPARTMENT: CREDIT REPORTING TO: PRODUCT MANAGER: SALARIED LOANS
JOB SUMMARY: Responsible for all control activities that have to be done
before and after disbursement of facilities to customers
QUALIFICATIONS AND SKILLS REQUIREMENTS:
The applicant must possess both technical and soft skills to obtain this
job. The technical skills should be supported by academic qualification
and experience while the soft skills are based on attitudes and related
competencies.
The candidate must be a holder of Bachelor's Degree in Commerce,
Business Administration, and Finance, Accounting or equivalent subject
qualification from a recognized institution. She/he must have at least 4
years of experience in salary backed loans.
The soft skills needed are desire and enthusiasm to exceed sales target
without compromising internal controls, innovation and creativity in
designed salaried loans packages, communication and interpersonal
skills, and analytical skills.
RESPONSIBILITIES AND DUTIES:
• Receive all prepared upload/deduction sheet from branch credit
officers and Salaried Backed Loans sales team for review, compilation
and submitting to responsible employer for uploading them in Lawson
system;
• Collecting the submitted upload/deduction sheet from employer and sort out the successful and the unsuccessful ones;
• Receive and managing detailed repayment files from the treasury;
• Tracking the upload sheet amount and sort out any irregularity;
• Maintaining upload/deduction track sheet register by doing regular checks on daily basis;
• Share detailed feedback to zonal loan supervisor, branch credit officers and recovery team for further actions;
• Initiate and propose recovery measures that has to be taken for the unpaid installments;
• liaise between TWB and Lawson teams in all government institutions;
• Daily follow up of arrears report and immediately preparation of returns to employers for deductions;
• Preparing Classification of Loans report and internal credit reports on timely basis;
• Following up death/burial certificate for diseased customer from
employer or family member, initiating insurance claim form and advise
Branch Manager to request freezing of interests;
• Perform any other duties as may be assigned by the Head of Department
=====
DIRECT SALES AGENTS (DSA)
JOB TITLE: DIRECT SALES AGENTS CDSA)
DEPARTMENT: CONSUMER AND BUSINESS BANKING REPORTS TO: PRODUCT MANAGER - SALARY BACKED LOAN
CONTRACT: ON COMMISSION BASIS
JOB SUMMARY:
Represents the frontline sales and service force in the field acting on
behalf of TWB. The position entirely focused on customer acquisition by
selling of salary backed loans and deposit mobilization
QUALIFICATIONS AND SKILLS REQUIREMENTS:
The applicant must possess both technical and soft skills to obtain this
job. The technical skills should be supported by academic qualification
and experience while the soft skills are based on attitudes and related
competencies.
The candidate must be a holder of Bachelor Degree/Advanced Diploma in
accounting with at least 1 years' experience in credit department
preferably in banking sector or financial institution.
This position requires high levels of faithfulness and integrity. The
candidate should be smart and decisive. She/he must have analy1ical
skills to identify risks and formulate insurance packages for women
group Marketing and Customer Services skills with ability to cross-sale
are also key required skills.
DUTIES AND RESPONSIBILITIES.
• Cross selling of tailored Salary Backed Loan product to women
employees of both public and private institutions by describing product
features, requirements and benefits of Salary Backed
• Loans product to customers.
• Participating in all sales and activations activities as organized
by branches or that are being organized by Salaried Loans product
Manager.
• Recruiting, receiving customer application documents, advising on
the amount of loan that one call qualify and preparation of upload sheet
for qualified customer
• Doing market intelligence within industries to establish strategies
and executed by our competitor to service the women segment.
• Preparation of daily sales report for the branch and submit it to
branch manager and SBL sales champion for recording purposes and future
actions.
• Preparing loan applications register for his/her branch and maintain the record for loan tracking purposes.
• Preparing upload sheets and submit it to control and monitoring
officer/supervisor ready for sending to employer to affect them in
Lawson system.
• Receiving and recording all successful and unsuccessful uploads shared by control and monitoring officer from Lawson team.
• Ensuring smooth flow of work and providing high quality personal services to customers.
• Mobilizing and identifying government institutions for business expansion
• Verification of applications forms to the employer, verification of customers' information entered to the system.
• Daily follow up of arrears report and immediately preparation of returns to employers for deductions.
• Cross checking portfolio once the upload is finished to ensure all customers' deductions are passed successful.
• Perform any other duties as may be assigned by the Line Manager,
Interested candidates should send their CV and copies of professional
certificates with a cover letter explaining why they are suitable for
the post to the address below by 13th November 2017.
This advertisement can also be accessed on our Website:
www.womensbank.co.tz or and any of our social networks accounts.
Applications should be addressed to:
Managing Director,
Tanzania Women's Bank Plc,
Karimjee Jivanjee Building 1st Floor,
Opposite Old Post DART Bus stop,
P.O. Box 72604,
Dar es Salaam.
Or send your application through
info@womensbank.co.tz
Note: The Envelope should bear the positions applied for
Application Deadline 2017-11-13
Daily News 3/11/2017
"FEMALE CANDIDATES WILL BE HIGHLY CONSIDERED"
